Types of mystery shopper audit

When organizing mystery shopper audits we always choose the type of audit that is right for you, to effectively meet your objectives.

Mystery shopper research involves a number of different tasks:

1

Evaluate employees' knowledge of the product and product range.

2

Whether workers apply the knowledge gained in practice.

3

Conducting a comparative analysis of competitors.

4

Checking staff loyalty and performance.

5

Assessing the customer focus of a firm.

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Types of Audits

Standard audit

Mystery shopper Walkin audit as per defined guidelines

Free choice Audit

Pre-define important aspects to observe and specify criteria

Remote audit

Conduct Telephonic and Web enquiry audits to evaluate the processes

Combined Audit

To combine a Telephonic or Web enquiry followed by a physical visit as per guidelines

Expert Evaluation

Consult with our expert in order to navigate through the findings and draft corrective measures

Where do we conduct mystery shopper surveys

Luxury Retail & Retail

Luxury retail chains, FMCG retail chains, Consumer goods (electronics, clothing, footwear), Shopping Malls

Healthcare & Well being

Hospitals, Pharmacies, Cosmetic Salons, Medical Centres

Car dealerships, Service Centres, 2-Wheeler Showrooms, Petrol pumps

E-commerce & Online Delivery

E-commerce stores, Marketplaces, Online Delivery Services

Banking & Insurance

Bank Branches, ATMs, Insurance Agents, Offline Centers, Online Requests

Restaurants, Cafes, Breweries, QSR Chains, Franchise Outlets

Hotels, Motels, Luxury Stays, Resorts, Service Apartments

Travel agencies

Travel sales outlets (online/offline)

Customer Service call centers, Technical support

Airlines & Aviation

Airlines, Airports, Ticketing Offices, Ticketing Portals

Builders, Developers, Online Aggregator Platforms, Broking Agencies

Lifestyle & Fitness

Spas, Salons, Online Cosmetic products, Gyms, Fitness Centres

If you are interested in the service, please contact us:

India: +91 8983484130

Or just fill in the application form.
Our manager will call you back and introduce you to all the advantages of our service

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