Callback
How the audit is conducted
Remote verification is done at a distance. The mystery shopper makes a phone call to the inspected company or checks the work of the customer company through online services on the website. In this regard, the following types of remote verification can be distinguished:
Types of audits
Checking the work of consultants online
Web-Site Evaluation
Calling the organization
Evaluating the site, the secret agent determines how convenient and clear navigation on the resource:
- Is it easy to find the right product
- Is there a description of the product
- Is it easy to make a payment
In the event that the Internet resource has an online consultant, then with the help of mystery shopping service you can also check his work:
whether the employee answers questions promptly, how long the waiting time lasts, whether the employee communicates correctly with the client.
whether the employee answers questions promptly, how long the waiting time lasts, whether the employee communicates correctly with the client.
