Описание метода исследования «Тайный покупатель» для оценки работы персонала. Как проведение исследований помогут найти «точки роста».
First impressions in the hospitality industry are not essential…
With the current competitive business world, customer experience has emerged as key to the brands that strive to differentiate themselves. The Indian mystery shopping…
Mystery shopping has been a useful business practice to gauge the service quality, and the hospitality sector is no exception. Mystery shopping hotels enable companies…
Mystery shopping has emerged as a trend in which firms assess their services, enhance customer experiences and staff compliance with the company standards. The mystery…
Mystery shopping is a thrilling experience of exploring the hospitality industry as well as making money and getting valuable feedback. Hotel mystery shopping is…
The world of e-commerce is thriving, and customers want their shopping experiences to be perfect, including browsing and delivery. Many factors determine customer…
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