Описание метода исследования «Тайный покупатель» для оценки работы персонала. Как проведение исследований помогут найти «точки роста».
The current competitive market does not allow offering customers a consistent and high-quality experience anymore: it is both essential to survive and mandatory.…
In the modern dynamic business environment, there are rapidly…
The most important thing in the hospitality industry is the provision of excellent guest experience. But what exactly are the experiences of guests, starting with…
In the current competitive business world, it is no longer a luxury to know the experience of your customers; it is a necessity. Organisations that provide superior…
Mystery shopping is now a necessary tool amongst businesses in India, as they utilise it to assess customer care, efficiency and brand adherence. In case you want…
Mystery shopping is now a necessary tool amongst businesses in India, as they utilise it to assess customer care, efficiency and brand adherence. In case you want…
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