Описание метода исследования «Тайный покупатель» для оценки работы персонала. Как проведение исследований помогут найти «точки роста».
In the modern hectic retail world, the key to success has been…
First impressions in the hospitality industry are not merely crucial but everything. A single negative experience will result in bad reviews, cancelled bookings,…
First impressions in the hospitality industry are not essential…
With the current competitive business world, customer experience has emerged as key to the brands that strive to differentiate themselves. The Indian mystery shopping…
Mystery shopping has been a useful business practice to gauge the service quality, and the hospitality sector is no exception. Mystery shopping hotels enable companies…
Mystery shopping has emerged as a trend in which firms assess their services, enhance customer experiences and staff compliance with the company standards. The mystery…
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