Блог о повышении качества обслуживания клиентов

E-commerce business in India is expanding rapidly. As an increasing number of brands sell via online markets and also via their home websites, customer experience…

As the concept of guest satisfaction leads to booking and loyalty, mystery shopping hotels have become an essential tool in guaranteeing service quality and compliance…

With increasing customer expectations in the highly dynamic retailing and service industry of India, firms are increasingly using mystery…

The current competitive market does not allow offering customers a consistent and high-quality experience anymore: it is both essential to survive and mandatory.…

In the modern dynamic business environment, there are rapidly…

The most important thing in the hospitality industry is the provision of excellent guest experience. But what exactly are the experiences of guests, starting with…