Блог о повышении качества обслуживания клиентов

Описание метода исследования «Тайный покупатель» для оценки работы персонала. Как проведение исследований помогут найти «точки роста».

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2025 Guide to Hiring Professional Mystery Shopper Agencies

Exceptional customer experiences are becoming a contextual necessity in the contemporary business environment, where competition is high. This is where mystery shopper…

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Top 10 Tips to Succeed as a Mystery Secret Shopper

Mystery shopping is an interesting and fulfilling means of making money and also feeling…

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Mystery Shopping for Luxury Brands: How It Shapes Premium Experiences

In the luxury industry, what matters most is giving customers an experience that feels special and appropriate to them. Every point of contact between a client and…

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How Mystery Audits Improve Operational Efficiency in Banking and Finance?

The banking and finance industries are very regulated and customer-focused, where efficiency…

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How to Spot a Fake Mystery Shopping Offer (And Protect Yourself)

During recent years, more people have found mystery shopping to be a flexible way to make extra cash. Businesses ask mystery secret shoppers to check out their places…

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Peeking Behind the Scenes in Mumbai: The Scoop on Mystery Shopping

Mumbai, right? It's this incredible, buzzing city where everything feels like it's happening at a million miles an hour. From the street markets overflowing…