Описание метода исследования «Тайный покупатель» для оценки работы персонала. Как проведение исследований помогут найти «точки роста».
Managing a hotel implies that close attention should be paid to all the touchpoints of the guests. Every detail counts, starting with the initial phone call to the…
In the modern hectic retail world, the key to success has been…
First impressions in the hospitality industry are not merely crucial but everything. A single negative experience will result in bad reviews, cancelled bookings,…
First impressions in the hospitality industry are not essential…
With the current competitive business world, customer experience has emerged as key to the brands that strive to differentiate themselves. The Indian mystery shopping…
Mystery shopping has been a useful business practice to gauge the service quality, and the hospitality sector is no exception. Mystery shopping hotels enable companies…
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