Описание метода исследования «Тайный покупатель» для оценки работы персонала. Как проведение исследований помогут найти «точки роста».
Customers are seeking faster and improved services, communication and a smooth overall experience. Whether retail, hospitality, banking, healthcare, or quick-service…
Customers are seeking faster and improved services, communication and a smooth overall experience. Whether retail, hospitality, banking, healthcare, or quick-service…
Customers are seeking faster and improved services, communication and a smooth overall experience. Whether retail, hospitality, banking, healthcare, or quick-service…
The hotel industry is extremely heterogeneous and has the option of small design-oriented boutique hotels and huge standardised chain hotels. Although the intention…
Managing a hotel implies that close attention should be paid to all the touchpoints of the guests. Every detail counts, starting with the initial phone call to the…
Managing a hotel implies that close attention should be paid to all the touchpoints of the guests. Every detail counts, starting with the initial phone call to the…
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