«Mystery Shopping» an effective way to enhance your customer experience

Start your journey towards excellence with “CONTROL SERVICE”

Get Started

Let's audit the things that matter to you

1
Evaluation of compliance & SOP implementation as per sales standards
2
Evaluation of the quality of of marketing & promotional activities
3
Evaluation of employees in terms of product knowledge, integrity and hygiene
4
Analysing the overall billing & check-out process with promptness
5
Understanding the overall customer satisfaction index as per SOP
6
Evaluation of the overall outlet condition including exterior as well as interior
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Our advantages

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Work
Experience

The Control Service Agency has been providing marketing services since 2010

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Regional
Representation

We work globally with presence in multiple countries including India

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Large Database
of "Mystery shoppers"

We have mystery shoppers from different demographics, professions & cultures registered with us

advantages-4

Information
Confidentiality

We ensure highest standard of data security and specify the same in the contract as well

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Transparent &
Detail Oriented

We provide our clients with value for money and also reward our auditors handsomely to ensure transparency with detailed reporting.

advantages-6

PAN India Presence

We have verified active mystery shoppers across all major Tier-1, 2 and 3 cities and towns in India

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Professionalism of
the employees

Our team is highly qualified and experienced, our core values are honesty and transparency

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On time delivery
with quick turn around time

We ensure a timely delivery as per commitments and ensure timely communication for updates.

Request
a Free Consultation

We will provide you with
a cost effective and best in the industry practice

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Your data will not be shared with third parties

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Our experience and guarantee

Our Organisation has been a pioneer in the field of mystery shopping across multiple countries including Russia & CIS countries since 2010. We specialize in conducting research by the method of “ mystery shopper” - a service that allows you to check the overall customer experience in the organization and in the retail outlets. Throughout the entire period of operation, our employees have organized more than 50,000 mystery shopper audits of various complexity.
50 000 +
Completed
audits
25 000 +
Mystery shoppers
in our database
300 +
Inspected
cities in India
65 +
Inspected
cities in CIS
200 +
Satisfied
clients
More about the company

Confidentiality

All research results will be guaranteed to be shared only with you under a non-disclosure agreement.

The data obtained during the audits will not be passed on to third parties!

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We operate throughout Russia and started our operations in India as well

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CONTROL SERVICE — mystery shopping company

We are trusted by large and small businesses and companies.

We work with Automobile companies, Restaurants, QSR Chains, Consumer Retail & Electronics, Real Estate, Hospitals, Airlines, Gyms, E-Commerce and Movie Theatres What do we have to offer for our customers:

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Execution of works precisely on time according to the contract

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Detailed and transparent cost of the service

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Confidentiality at all stages of work

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Selection of the Auditors according to the requirements of the clients

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We have PAN India presence ensuring a complete coverage for our clients

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Providing analytical insights for business growth and improved customer experience

Get Started Today!

Just fill in the application form.
Our team will call you back and introduce you to all the advantages of our service

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Your data will not be shared with third parties

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CONTROL SERVICE
Leading Mystery Shopping Services Provider

Staff demonstrate good judgment when you are supervising them. However, if left unsupervised, employees are often somewhat negligent in their job duties. As a result, the quality of customer service and the company's revenues suffer.

Our company with the help of “Mystery Shopping” - your reliable partner in improving the quality of customer service and increasing revenue! We take a personal approach to each project. We study the peculiarities of the object, develop an effective scheme of verification, perform the audit and provide a report on the work done. With us, your employees will work perfectly, because they will know that we can monitor them at any time!

On our official website you can choose the service for the audits you need!

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